Complaints & Compliments

COMPLAINTS

In the unfortunate event that we haven’t reached the high standards we aspire to, please raise any complaints initially with the staff on duty at the specific home or call in office hours to speak with a Manager.

All complaints will be treated seriously and will be investigated. We work to the principle that the child/young person’s welfare is paramount and this takes precedence over doubt. You may send your complaint in writing to our Head Office for an independent response:

Connecting Hands
4 Shirley Road
Rushden
Northamptonshire
NN10 6BX

Alternatively, you have the right to complain to Ofsted quoting Unique Reference Number 1270503:

Ofsted Contact Number: 0300 123 1231

In addition, children/young people or their advocates can contact the following organisations with concerns:

ChildLine: 0800 111111

Children Rights Commissioner (rights for ME): 0800 5280731

NTAS Advocacy: 0800 616101 or www.nyas.net

COMPLIMENTS

When we get things really right or go the extra mile to ensure that the children and young people in our care do well, we like to celebrate and share the good news. Hearing from other people that we have done a good job goes a long way to encourage and motivate our staff to do more of the same. If you have reason to compliment our services, please take the time to drop us a line to:
Jenny@BTTLR.co.uk

Thank you
The Connecting Hands Team